Refund policy

Last updated: 2026-10-31

Each guide is written for your trip as soon as you pay, so all sales are final. We don't give refunds for a change of mind, changed travel plans or a cancelled trip.

Before you pay

At checkout you agree that we start your guide straight away. In the EU, the UK and some other places this means you give up the usual right to cancel a digital purchase within 14 days.

When we do refund

• We can't deliver your guide within 48 hours of payment because of a problem on our side: full refund.
• You were charged twice or charged the wrong amount: we refund the difference.
• Questions you paid for weren't added to your guide and we can't fix it: full refund of that pack.

If something in your guide is wrong

Tell us and we'll correct mistakes free of charge. Each guide also includes free updates with your flights and hotels (3 in total). We fix guides rather than refund them.

Question packs

Extra questions are added to your guide as soon as you pay and are non-refundable, including any you don't use.

How to ask

Email hello@nihaoplan.com with your order code within 14 days of payment. Approved refunds go back to the card you paid with and usually arrive within 5–10 business days, depending on your bank.

If something went wrong, please write to us before opening a dispute with your bank. It's usually faster.

Nothing in this policy limits rights you have under the consumer laws of your country.